Coronavirus (COVID-19) Updates
Updated December 7, 2020
Order Processing and Shipping Update
We are currently experiencing a High Order Volume and our delivering carriers are handling an unprecedented volume of packages during this holiday season. Delays in delivery of your orders are highly possible!
You might consider adding our Quick Ship service to get your orders processed faster and adding Expedited Shipping if you need your order within a certain time frame. If you have any questions or need assistance, contact our sales team at 1-859-745-2650.
Our warehouse teams are working as Fast as they can processing and shipping your orders while complying with recommendations for safety during these challenging times. Depending on the contents and complexity of your order or the amount of cutting involved, your order may fall outside our normal processing time of 1 – 3 business days by a couple days. We appreciate your patience and understanding and are very grateful for your patronage!
June 5, 2020
Customer Service and Sales
Please be Patient! We are currently operating with a reduced inside sales and customer service staff, while others are working remotely in compliance with recommendations for our employee's safety. We are working hard to answer all your calls and emails. If you have trouble reaching our staff by phone, please email us at or contact us by Chat.
June 1, 2020
Customer Service, Order Processing and Shipping Update
We are currently experiencing an unprecedented volume of orders, emails, live chats, and phone calls. Because of this, hold times, responses, custom quoting and order processing may be longer than normal.
Our customer service and warehouse teams are working hard and as FAST as possible – answering your calls and messages, processing and shipping your orders while complying with recommendations for safety during these challenging times. Depending on the contents and complexity of your order or the amount of cutting involved, your order may fall outside our normal processing time of 1 – 3 business days by several days. We appreciate your patience and understanding and are very grateful for your patronage!
If you need Expedited Service, contact our sales team for assistance or add Quick Ship Service to get your order processed sooner.
March 26, 2020
Metals Depot Retail Store - Customer Pickup Service Change
Begining on Friday March 27, our retail store locations will be servicing Will Call customers from curb-side only. We encourage our customers to place their orders online or by calling our sales team for assistance. Our delivery trucks will continue to run their routes. We are adding an Express Delivery Service for smaller orders and those inconvienced by this temporary change in service.
March 23, 2020
Infrastructure Essential Business Status
Metals Depot is considered an Infrastructure Essential Business in the Critical Manufacturing Sector specializing in industrial metal supply and processing. Our products and services support and supply thousands of Critical Infrastructure Businesses throughout the country including, but not limited to – Government, Defense, Manufacturing, Medical Research, Energy, Chemical, Agriculture, Communications, Food, and Transportation.
Metals Depot is dedicated to supporting our customers, suppliers and team members during this National Emergency. Our priority is the health and well-being of our team, while doing everything possible to support our country and customers while we fight this COVID-19 pandemic. We will continue monitoring and adhering to the policies and guidelines set forth by the President of the United States, Federal Government, Center for Disease Control, Homeland Security, and State Government.
Our facilities are Open and Fully Operational with no current issues concerning Inventory or Order Fulfillment. If you have questions about your order or anything concerning how we are handling this national emergency, Call Us 1-859-745-2650
The Metals Depot Team